Support
Zero Latency provide customized support solutions for businesses of all sizes and in all industries. We can provide additional support to your existing team by helping when demand is high, or by providing specialist expertise. We can also provide support if you do not have a dedicated IT team – we can be your IT team.
Whatever your situation, our IT support services will improve levels of productivity in your business (by reducing system and/or employee downtime) and will certainly lower your operation costs.
Our Support services include:
- Technical Support– ad hoc technical support according to your needs. This can include 24/7 support, on-site support, and remote support by phone, chat, or email.
- Support Tickets– we operate a support ticketing system to effectively manage support requests.
- Effective SLAs– we offer flexible SLAs that meet the needs of your business, providing support when and where it is needed at an affordable cost.